Refund & Exchange Policy
At Seagon, we aim to ensure that every product reaches you in proper working condition. Please read our refund and exchange policy carefully before placing an order.
No Refunds or Returns
We do not offer refunds or returns once an order has been delivered.
However, an exchange may be provided only if the product is received damaged, defective, or not working.
Exchange Eligibility
To be eligible for an exchange:
- You must record a clear, continuous video showing the delivery/package being received and the complete unboxing process.
- The video must clearly show the sealed package, shipping label, product, and the damage or defect.
- You must contact us within 24 hours of the order being marked as delivered.
- The product must be unused except for reasonable testing necessary to demonstrate the defect, and must include its original packaging, accessories, and included items.
Claims without the required video evidence or submitted after 24 hours may not be eligible for exchange.
Exchange Process
Once we receive your request, our team will review the submitted video and details. If the claim is approved, we will arrange an exchange/replacement for the eligible defective or damaged product, subject to product availability.
If the same product is unavailable, we will contact you with the available resolution options.
Not Eligible for Exchange
Exchange will not be applicable for change of mind, incorrect product selection by the customer, dislike of the product, minor variations that do not affect functionality, damage caused after delivery, misuse, or normal wear and tear.
Contact Us
For an eligible exchange request, contact us within 24 hours of delivery with your order details and complete video evidence.
Email: [email protected]