Cancellation Policy
Last Updated: July 2026
At Seagon, we begin processing orders shortly after they are placed to ensure timely dispatch. Please review our cancellation policy before placing an order.
Order Cancellation
Customers may request to cancel an order within 12 hours of placing the order.
Cancellation requests received after the 12-hour window cannot be accepted, as the order may have already entered processing, packing, or shipment.
How to Request a Cancellation
To request a cancellation within the eligible period, email us at:
Please include:
- Order ID
- Full Name
- Email Address used to place the order
- Reason for cancellation (optional)
Approved Cancellations
If your cancellation request is received within 12 hours and the order has not been processed or shipped, the cancellation will be approved and any eligible prepaid amount will be refunded to your original payment method within the applicable banking/payment gateway processing time.
Orders That Cannot Be Cancelled
Cancellation requests will not be accepted if:
- More than 12 hours have passed since the order was placed.
- The order has already been processed, packed, or shipped.
- The order is already out for delivery or has been delivered.
Need Help?
If you have any questions regarding your order or cancellation request, please contact us at: