Terms and Conditions

Last Updated: July 2026

Welcome to Seagon.

These Terms and Conditions (“Terms”) govern your access to and use of Seagon.store, including all purchases, orders, products, services, features, and content made available through our website.

By accessing our website, placing an order, or purchasing any product from Seagon, you acknowledge that you have read, understood, and agreed to these Terms, along with our Privacy Policy, Shipping Policy, Refund & Exchange Policy, and any other policies displayed on our website.

If you do not agree with these Terms, please do not use our website or place an order.

1. About Seagon

Seagon is an online e-commerce store offering products across categories including gadgets, lifestyle products, home and living products, beauty and self-care products, trending products, accessories, gifts, and other consumer goods.

Our product catalogue may change from time to time based on availability, customer demand, market trends, and supplier availability.

2. Product Sourcing and Third-Party Fulfilment

Seagon may maintain inventory directly and may also source, procure, dispatch, or arrange fulfilment of products through third-party suppliers, distributors, wholesalers, fulfilment partners, manufacturers, marketplaces, or logistics partners.

This may include third-party commerce or fulfilment platforms such as Meesho, Roposo Clout, or other suitable suppliers and platforms.

If a product is unavailable in our own or usual inventory after you place an order, Seagon may, at its discretion, source the same product or a materially equivalent product from an alternative supplier or fulfilment channel in order to complete your order.

The amount payable by you will remain the price confirmed on your Seagon order, unless you expressly agree to a change.

The price at which Seagon procures a product from a supplier or third-party platform may differ from the retail price paid by the customer. Such procurement arrangements, supplier pricing, commissions, margins, and fulfilment costs form part of Seagon’s internal commercial arrangements.

Where third-party fulfilment is used, packaging, shipping labels, invoices or other materials accompanying a shipment may, in some circumstances, identify or originate from a third-party supplier or fulfilment partner.

Seagon remains responsible for handling customer-facing order support in accordance with our published policies and applicable law.

3. Product Availability

All products displayed on Seagon are subject to availability.

Adding a product to your cart does not reserve that product.

In rare circumstances, a product may become unavailable after an order has been placed due to inventory discrepancies, supplier availability, fulfilment issues, pricing errors, or circumstances outside our reasonable control.

In such cases, we may attempt to source the product through an alternative supplier.

If we cannot reasonably fulfil your order, we may cancel the affected item or order and provide an appropriate resolution, including a refund where required.

4. Product Information and Images

We make reasonable efforts to present product descriptions, specifications, photographs, colours, dimensions, features, and other information accurately.

However, product images may be used for illustrative or representative purposes.

Actual products may have minor differences in:

  • Colour or shade
  • Packaging
  • Branding or labelling
  • Minor design details
  • Accessories or presentation
  • Manufacturing batches

Screen settings, photography, lighting, supplier updates, and manufacturing variations may also affect how a product appears online.

Such minor variations will not ordinarily be considered a defect where the product’s essential functionality and material characteristics remain as described.

Nothing in this section excludes your rights where a product is materially different from what was represented or otherwise fails to comply with applicable consumer law.

5. Pricing

All prices displayed on Seagon are subject to change without prior notice before an order is placed.

The price applicable to your purchase is generally the price displayed and confirmed at checkout when your order is successfully placed.

Promotional prices, discounts, coupons, and special offers may be modified or withdrawn at any time before an order is confirmed.

A product being available for a different price on another website, marketplace, supplier platform, or at a later date does not automatically entitle a customer to a price adjustment or refund.

6. Pricing and Listing Errors

Despite reasonable efforts, errors may occasionally occur in product prices, descriptions, discounts, availability, specifications, or website content.

If an obvious or material error affects an order, Seagon reserves the right, subject to applicable law, to contact the customer and correct the error or cancel the affected order.

Where payment has already been collected for an order that cannot lawfully or reasonably be fulfilled due to such an error, an appropriate refund will be processed.

7. Orders

Submitting an order constitutes an offer to purchase the selected product(s).

An automated order confirmation does not necessarily mean that an order has been finally accepted for fulfilment.

We reserve the right to refuse or cancel orders where reasonably necessary, including in cases involving:

  • Suspected fraud or unauthorized transactions
  • Incorrect customer or delivery information
  • Product unavailability
  • Duplicate or suspicious orders
  • Obvious pricing or technical errors
  • Abuse of promotions or discounts
  • Delivery to an unsupported location
  • Other legitimate operational or legal reasons

Any cancellation initiated by Seagon will be handled in accordance with applicable law and our payment/refund procedures.

8. Order Cancellation by Customers

Please review your order carefully before completing your purchase.

Customer-requested cancellation is generally not available once an order has been successfully placed, because processing and fulfilment may begin immediately.

However, nothing in this policy limits any cancellation or other remedy that must be provided under applicable law.

If Seagon itself is unable to fulfil an order, we will provide an appropriate resolution.

9. Shipping and Processing

Orders are generally processed and shipped within approximately 2–3 working days after successful order placement.

Working days generally exclude Sundays and public holidays.

Processing may occasionally take longer due to:

  • High order volumes
  • Supplier delays
  • Public holidays
  • Courier disruptions
  • Weather conditions
  • Operational issues
  • Events outside our reasonable control

10. Estimated Delivery

Orders are generally expected to be delivered within approximately 7–10 working days.

Delivery timelines are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by customer location, courier operations, weather, public holidays, logistical disruptions, incorrect addresses, force majeure events, or other circumstances outside Seagon’s reasonable control.

A reasonable delivery delay alone does not automatically entitle a customer to compensation, except where otherwise required by applicable law.

11. Shipping Through Third Parties

Orders may be shipped directly by Seagon or through third-party suppliers, fulfilment providers, marketplaces, courier companies, or logistics partners.

As a result, customers may receive separate shipments where multiple products are ordered.

Packaging may also vary depending on the fulfilment source.

12. Customer Shipping Information

Customers are responsible for providing accurate and complete information, including:

  • Full name
  • Complete delivery address
  • Correct PIN code
  • Active phone number
  • Email address, where required

Seagon is not responsible for delays or failed delivery caused by incorrect, incomplete, or outdated information provided by the customer, to the extent permitted by law.

Additional shipping or re-delivery charges may apply where a shipment must be sent again due to customer-provided incorrect information or an unjustified refusal/non-acceptance of delivery.

13. Refunds and Returns

As a general store policy, Seagon does not offer returns or refunds for change of mind, personal preference, accidental ordering, dislike of a product, or other non-defect reasons.

However, eligible customers may request an exchange/replacement where a product is received:

  • Damaged
  • Defective
  • Not working

This policy is subject to applicable consumer law and does not exclude any remedy that Seagon is legally required to provide.

14. Exchange Requirements

To request an exchange for a damaged, defective, or non-working product, the customer must contact Seagon within 24 hours of the order being marked as delivered.

Customers should provide clear evidence, including a continuous video showing receipt/opening of the delivered package and the complete unboxing process, wherever reasonably possible.

The video should clearly show:

  • The unopened or original delivered package
  • Shipping label where applicable
  • Opening of the package
  • Product received
  • Any visible damage
  • The claimed defect or malfunction, where demonstrable

Customers should retain all original packaging, accessories, manuals, and included items until the claim has been resolved.

Video evidence assists us in verifying damage occurring before or during delivery and in resolving claims with suppliers and logistics partners.

Nothing in this evidence requirement is intended to unlawfully remove statutory consumer rights where a defect or deficiency can otherwise be validly established under applicable law.

15. Exchange Approval

All exchange requests are subject to reasonable verification.

If an exchange claim is approved, Seagon may provide a replacement of the same product, depending on availability.

If the same product is unavailable, we may offer another legally appropriate resolution after communicating with the customer.

We reserve the right to reject fraudulent, manipulated, unsupported, or abusive claims.

16. Non-Eligible Exchange Requests

Subject to applicable law, exchange will generally not be provided for:

  • Change of mind
  • Personal dislike or preference
  • Ordering the wrong product or variant by customer error
  • Minor colour differences caused by screen/display variations
  • Minor cosmetic or packaging variations that do not materially affect the product
  • Damage caused after delivery
  • Improper use or installation
  • Accidental damage
  • Unauthorized modification or repair
  • Normal wear and tear
  • Failure to follow product instructions

17. Inspection and Verification

For certain claims, we may request additional photographs, videos, troubleshooting information, serial numbers, packaging information, or other reasonable evidence.

We may also require the product to be returned for inspection before approving a replacement where appropriate.

Customers must cooperate reasonably with the verification process.

18. Payments

Payments may be processed through third-party payment gateways and financial service providers.

By making an online payment, you agree to comply with the applicable payment provider’s terms and security procedures.

Seagon does not generally store complete debit card, credit card, UPI PIN, or banking credentials directly.

We are not responsible for failures caused solely by third-party banking or payment infrastructure outside our reasonable control, but we will reasonably assist with order/payment reconciliation where necessary.

19. Failed or Duplicate Payments

If money is deducted but an order is not successfully confirmed, customers should contact us with relevant transaction details.

Any applicable reversal or refund may depend on payment gateway and banking processing timelines.

Duplicate payments verified as having been received by Seagon will be handled appropriately.

20. Promotions, Discounts and Coupons

Promotional codes, discounts, offers, and coupons may be subject to separate conditions.

Unless expressly stated otherwise:

  • Offers cannot necessarily be combined.
  • Discounts have no cash value.
  • Promotions may be limited by date, product, quantity, or customer.
  • We may cancel promotional benefits obtained through fraud, technical exploitation, or misuse.

21. Website Use

You agree to use Seagon.store only for lawful purposes.

You must not:

  • Attempt unauthorized access to our website or systems
  • Introduce malware or malicious code
  • Scrape or systematically extract protected website content without authorization
  • Manipulate pricing, checkout, discounts, or technical vulnerabilities
  • Place fraudulent orders
  • Impersonate another person
  • Use stolen or unauthorized payment information
  • Abuse customer support, return, exchange, or promotional systems

We may restrict access, cancel affected transactions, or take appropriate action where fraudulent or abusive activity is reasonably suspected.

22. Intellectual Property

Unless otherwise stated, Seagon’s original branding, logos, website design elements, written content, graphics, promotional materials, and other proprietary content are owned by or licensed to Seagon.

They may not be copied, reproduced, commercially exploited, redistributed, or used without appropriate authorization, except where permitted by law.

Third-party trademarks, product images, brand names, and other intellectual property remain the property of their respective owners.

23. Reviews and User-Submitted Content

If you submit reviews, photographs, testimonials, comments, or other content to Seagon, you confirm that you have the right to submit that content.

You must not submit unlawful, fraudulent, defamatory, misleading, infringing, or malicious material.

Subject to applicable privacy and intellectual-property laws, you may grant Seagon permission to display or use voluntarily submitted reviews or promotional content in connection with our business.

24. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, courier providers, tracking services, analytics platforms, social networks, marketplaces, and other external websites.

Seagon does not control all third-party websites or services and is not responsible for their independent content, availability, privacy practices, or actions.

Use of third-party services may also be subject to their own terms and policies.

25. Product Use and Safety

Customers are responsible for reading and following any instructions, warnings, age recommendations, charging instructions, installation requirements, and safety information supplied with a product.

Products must be used only for their intended purpose.

Seagon is not responsible for damage resulting solely from misuse, unauthorized modification, improper installation, negligence, failure to follow safety instructions, or use contrary to the product’s intended purpose, to the extent permitted by applicable law.

Nothing in these Terms excludes liability that cannot legally be excluded.

26. Limitation of Liability

To the maximum extent permitted by applicable law, Seagon will not be liable for indirect, incidental, special, or consequential losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or restrict liability or consumer remedies that cannot legally be excluded or restricted.

Any limitation of liability in these Terms must therefore be interpreted subject to applicable Indian law.

27. Force Majeure

Seagon will not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, floods, severe weather, strikes, transportation disruptions, government restrictions, epidemics, internet or infrastructure failures, courier disruptions, or similar events.

We will make reasonable efforts to resume affected services when practicable.

28. Fraudulent Claims and Abuse

We reserve the right to investigate suspected fraudulent activity, including:

  • False damage claims
  • Manipulated evidence
  • Substitution of products
  • Repeated abusive claims
  • Payment fraud
  • Chargeback abuse
  • Unauthorized transactions

Where reasonably justified and permitted by law, Seagon may refuse fraudulent claims, restrict accounts, cancel orders, preserve relevant evidence, and cooperate with payment providers or lawful authorities.

29. Chargebacks and Payment Disputes

Customers should contact Seagon first regarding genuine order or payment issues so that we have an opportunity to investigate and resolve the matter.

Submitting deliberately false information in connection with a payment dispute or chargeback may constitute abuse or fraud.

Nothing in this section prevents a customer from exercising legitimate rights available through their bank, payment provider, or applicable law.

30. Privacy

Your use of Seagon is also governed by our Privacy Policy.

We may collect and process information necessary for order fulfilment, customer support, payment processing, fraud prevention, analytics, marketing where permitted, and legal compliance.

Order information may be shared with relevant suppliers, fulfilment partners, payment processors, and courier companies where reasonably necessary to fulfil your order.

31. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, policies, services, or applicable laws.

Updated Terms will be published on this page with an updated revision date where appropriate.

Changes will generally apply prospectively and will not retroactively remove rights already accrued under applicable law.

32. Governing Law

These Terms are governed by the laws of India.

Any dispute will be subject to the jurisdiction and dispute-resolution mechanisms provided under applicable Indian law.

Nothing in this clause restricts a consumer from approaching a competent consumer commission, authority, or other forum where they have a statutory right to do so.

33. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue to apply to the extent legally permissible.

34. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund & Exchange Policy, and other policies expressly incorporated into them, constitute the terms governing your use of Seagon and purchases made through the website.

In case of any conflict with a mandatory provision of applicable law, the applicable law will prevail.

35. Contact Us

For questions regarding orders, shipping, exchanges, or these Terms and Conditions, contact:

Seagon

Website: Seagon.store
Email: [email protected]

By accessing Seagon.store or placing an order, you acknowledge that you have read and agreed to these Terms and Conditions, subject to your rights under applicable law.